1.   Introduction  

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.stulz.co.uk

By providing us with your data, you warrant to us that you are over 13 years of age.

Stulz UK Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at dataprivacyqueries@stulz.co.uk.

 

2.  What Data do we Collect About You, For What Purpose & on What Grounds do we Process it?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

•   Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

•   Customer Data that includes data relating to any purchases of goods or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and payment details. We process this data to supply the goods or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us or taking steps at your request to enter into such a contract.

•   User Data that includes data about how you use our website together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

•   Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

•   Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

•   We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Linkedin adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

 

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at dataprivacyqueries@stulz.co.uk. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

 

3.  How we Collect Your Personal Data

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We utilize the web analytics service Google Analytics, provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), to measure reach, analyse user behaviour, and enhance our website. Activation of Google Analytics is contingent upon your consent in the "Analysis" category within the "Privacy settings." Any processing of data by Google Analytics is conducted under the legal basis of Art. 6(1)(a) GDPR and § 25(1) sentence 1 of the Telecommunications Telemedia Data Protection Act.

Google Analytics utilizes cookies to analyse user behaviour during website visits. Information collected may include session initiation, initial website visit, pages visited, interaction with the website (clicks/scrolling), internal search queries, clicks on external links, video views, file downloads, ad interactions, and language settings. Additionally, Google Analytics gathers technical communication data as detailed in Section 4.1, including your IP address.

To aid Google Analytics evaluation, UTM parameters are appended to individual page URLs on our website. These parameters denote the referring source of website visits, the advertising medium employed (e.g., ads on other websites, email newsletters, social media), and the nature/content of advertising campaigns.

Data generated from your website usage is typically transmitted to and processed on a U.S. server. However, IP anonymization on our website truncates your IP address within EU member states or other signatories of the European Economic Area (EEA) Agreement before transmission. Only in exceptional cases will the full IP address be transmitted to a Google server in the U.S., where it will then be truncated. Google utilizes this information to evaluate website usage, compile activity reports, and provide related services, potentially resulting in the creation of pseudonymous user profiles.

You retain the option to withdraw your consent at any time via the "Privacy settings." Furthermore, you can prevent cookie-based data processing by Google Analytics through the following means:

• Adjusting your browser settings to prevent Google's cookies from being stored. Please note that this may limit the functionality of our website.
• Utilizing Google's browser plug-in available at http://tools.google.com/dlpage/gaoptout?hl=de to prevent Google from receiving and processing data generated by cookies, including your IP address.
• We also utilize the Google Signals function in conjunction with Google Analytics on our website, alongside IP anonymization. Google Signals provides us with statistics devoid of personal data. If you've enabled ads personalization in your Google account and your devices are linked, Google may analyze your usage across devices and generate reports. You can modify ads personalization settings in your Google Account to prevent cross-device tracking via https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=de&visit_id=638301905539112235-1700265536&rd=1.

For further details regarding Google Analytics' terms of use, please visit https://marketingplatform.google.com/about/analytics/terms/de/. Information about Google Signals can be found at https://support.google.com/analytics/answer/7532985, and for additional data protection information, visit https://policies.google.com/technologies/partner-sites?hl=de. Google's comprehensive data protection policy is available at https://policies.google.com/privacy.

We also may receive data from advertising networks such as Linkedin, Facebook, Twitter and other Social Media platforms, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

 

4. Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at unsubscribe@stulz.co.uk at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc. 

 

5.  Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below:

• Other companies in our group who provide services to us.
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers
• Government bodies that require us to report processing activities
• Third parties to whom we sell, transfer, or merge parts of our business or assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We do not transfer your personal data outside the European Economic Area (EEA).

 

6.  Data Security  

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

 

7.  Data Retention  

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

8.  Your Legal Rights  

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

 

You can see more about these rights at:

ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at gdprcompliance@stulz.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

9.  Third-Party Links  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

10. Cookies  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy.